Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about Curacao casinos not on GamStop for UK readers, and most of the messages we get are about something specific: a bonus term that reads differently on the casino's own site, a withdrawal that has stalled, or a listing that looks out of date. Email us at [email protected] and a person will read it.
One thing to be clear about before you write. We are an independent publisher, not a casino, not an agent for one, and not a regulator. We cannot log into your account, release a withdrawal, reverse a bonus forfeiture or overturn a verification decision. What we can do is explain how the terms you are looking at usually work, tell you what the operator's own complaints route is, and correct our pages where we have got something wrong.
How the site makes money, and why that matters when you write to us
Some of the links on Non Gamstop Casinos are commercial. If you follow one and open an account, the publisher may earn a commission. That arrangement does not buy a position in our rankings and it does not stop us publishing a drawback. If you contact us because you think a listing is more favourable than the casino deserves, say so directly — that is a fair challenge and we would rather hear it than not.
What to include so we can actually help
- The casino name as it appears on your account, and the page on this site you were reading.
- The exact wording of the term you are querying, copied from the casino's terms rather than paraphrased.
- Dates, in UK format, for anything time-sensitive — when you deposited, when you requested a withdrawal, when you were asked for documents.
- What the operator has already told you, and through which channel (live chat transcript, email, support ticket number).
- No passwords, no full card numbers, no copies of your passport or utility bills. We do not need them and do not want them.
The enquiries we get most often
Bonus terms that do not match what you expected
Welcome offers on the sites we cover are large and heavily conditioned. Betmica's headline is a 570% match up to £5,700 plus 270 free spins; Kikibet advertises 350% up to £5,555 with 300 free spins; Rivo promotes a slots package of 1000% up to €10,000 with 25% cashback. Numbers that size are always tied to a wagering requirement, a maximum bonus bet, an expiry date and often a cashout cap. If you write to us about one of these, quote the multiplier and the wagering figure together — a 500% match at 60x playthrough is a very different proposition from the same match at 25x, and the cap on what you may withdraw from bonus funds matters more than the headline.
Other points worth checking before you email: which games contribute, and at what rate. Slots typically count in full, roulette and blackjack often count at a fraction or not at all, and live dealer tables are frequently excluded from wagering altogether. Currency is a second trap. Offers quoted in euros, such as WinnerIsland's welcome bonus up to €1,000 with 100 free spins or Smash Casino's 600% up to €10,000, may convert against your GBP balance, and the rate the casino uses is rarely the mid-market one.
Payments, deposits and money that has not arrived
We cannot move your money, but we can tell you what to ask the operator. Offshore sites commonly accept debit cards, bank transfers, e-wallets and cryptocurrency; PayPal is uncommon at casinos outside the Great Britain licensing regime and should never be assumed. If a method is not listed in your cashier, it is not available to you regardless of what a general guide says.
| Question to ask the casino | Why it decides the outcome |
|---|---|
| Is my account held in GBP? | If not, every deposit and withdrawal carries a conversion spread you will not see itemised. |
| What is the minimum deposit for this offer? | A deposit below the qualifying minimum usually funds the account without triggering the bonus. |
| Is there a fee on my chosen method? | Card and bank transfer fees may be charged by the operator, your bank, or both. |
| What is the daily, weekly and monthly withdrawal limit? | A five-figure win paid at a few thousand pounds a month is a real constraint, not an edge case. |
| What is the stated processing time, and when does it start? | Many timers begin after verification completes, not when you press withdraw. |
Advertised withdrawal speeds are marketing claims. We publish them as such and do not present them as measured results.
Verification and source-of-funds requests
Know-your-customer checks are normal and are usually where withdrawals stall. Expect to supply photo identification, proof of address and, for larger sums, evidence of where the money came from — payslips, bank statements, a sale contract. This is the single most common subject of the messages we receive. Send documents only through the casino's own secure upload, never to us and never over live chat.
Corrections to our pages
Terms change without notice. If a bonus percentage, free spin count, currency or payment method on one of our pages no longer matches the operator's site, tell us which page and what it should say. We check against the casino's published terms, date the change, and keep our list of researched non GamStop casinos aligned with what we can currently verify. Where something is disputed or unresolved, we say so rather than picking a side.
Three of the sites readers ask about most
These write-ups exist because they generate the most correspondence, not because we endorse them. Every offer below carries conditions you should read in full on the operator's own terms page.
Betmica — editorial rating 10.0
Top of our list and, unsurprisingly, the subject of the most queries. The draw is scale: a 570% welcome match up to £5,700 with 270 free spins, quoted in pounds, which removes the conversion question that trips up euro-denominated offers. Readers mostly write in about how the match is staged across deposits and how the spins are released. The limitation is inherent to the size of the offer — a match at that multiplier comes with playthrough and maximum-bet rules strict enough that breaching them by accident is easy, and a bonus placed by mistake is rarely reinstated. Treat it as a long play-through commitment, not a cash gift.
Kikibet — editorial rating 9.9
Also GBP-friendly in its headline, at 350% up to £5,555 plus 300 free spins. The lower multiplier than Betmica usually means gentler conditions, though that is a tendency rather than a rule and you should confirm the wagering figure yourself. Free spins here are the frequent query topic: which titles they are locked to, what the spin value is, and whether winnings from them carry separate wagering. The drawback readers report to us is the gap between a large advertised ceiling and what a realistic deposit actually unlocks — at £50 you are claiming a fraction of £5,555, not the number on the banner.
Betninja — editorial rating 9.9
A flat £1,000 bonus and 100 free spins for new players, which makes it the easiest of the three to work out in advance. No percentage arithmetic, and the cap is visible from the start. That simplicity is why we mention it to readers who find the 500%-plus packages hard to assess. The limitation is the flip side: there is less headroom for a larger deposit, and the free spin allocation is modest next to Kikibet's 300 or Betmica's 270. Suits smaller stakes, less suited to anyone chasing a big matched balance.
Further down the ranked cards on this site you will also find Zombillion, Nightluck, CoinPoker, Rivo, Daytonaspin, Smash Casino and WinnerIsland. The same rule applies to all of them: the headline number tells you the ceiling, the terms tell you the cost.
Games and sportsbook questions we can answer
A fair share of email is not about money at all. Readers ask which categories these casinos actually offer and how to judge them. In broad terms the offering splits into slots — including progressive jackpot titles where the prize pool builds across a network — table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with a human croupier. Return to player and volatility are the two figures worth learning: RTP is the long-run theoretical return of a game, volatility describes how lumpy the path to it is. Both are published by the software provider, and both are worth checking in the game's own information panel rather than in any promotional copy.
Most of these operators also run a sportsbook alongside the casino, sometimes on a shared wallet, sometimes on a separate balance — worth establishing before you claim a bonus, because a casino offer usually cannot be wagered on sport. Sports sections typically cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets carry their own conditions, most often a minimum qualifying odds rule expressed in decimal terms, such as 1.80 or above, and the stake is not normally returned with the winnings. If you are weighing a casino bonus against a free bet at the same operator, they are different products with different rules and separate wagering.
Who may use these sites, and where they stand legally
Everything we cover is for adults aged 18 or over. The casinos on this site hold overseas licences rather than a UK Gambling Commission licence, and Curacao is the most common jurisdiction among them. That distinction has real consequences and we would rather you understood it before you write to us with a dispute.
- GamStop does not apply. GamStop is the free self-exclusion scheme covering operators licensed by the Gambling Commission to serve Great Britain. Registering with it has no effect on a casino licensed elsewhere.
- Accepting British customers is not the same as being authorised to serve them. An operator taking your deposit does not imply Commission authorisation, and you should not read one as evidence of the other.
- UKGC consumer protections do not travel. Deposit limit tools, the GAMSTOP register and the Commission's complaints framework attach to Great Britain-licensed sites. Note also that gambling regulation applies to Great Britain — England, Scotland and Wales — while Northern Ireland operates under separate legislation.
- Complaints follow the licensing jurisdiction. Exhaust the operator's internal complaints procedure first, in writing, keeping every reference number. If it is unresolved, escalate to whichever alternative dispute route the licence requires. We can point you at the process; we cannot adjudicate it.
- No casino is completely safe. We do not describe any site that way, we cannot guarantee a withdrawal, and gambling is not a way to make money or fix a financial problem.
If the enquiry is about gambling harm
Tell us in the first line of your email and we will keep the reply short and practical rather than sending you a page of casino comparisons. If you are registered with GAMSTOP, the exclusion runs for the period you selected — six months, one year or five years — and cannot be lifted early; it covers Great Britain-licensed operators only. Blocking software installed on your own devices and a gambling block requested from your bank close gaps that self-exclusion alone does not. Many offshore accounts also offer deposit and loss limits or account closure on request, though the tools vary and are not standardised.
For free, confidential support in the UK, GamCare runs the National Gambling Helpline on 0808 8020 133, open 24 hours a day. You do not need to be in crisis to call it.
Response times and how we handle your message
We aim to reply within two working days. Corrections usually take longer because we verify against the operator's published terms before changing anything, and we date the update when we do. Marketing pitches that are simply a request to be added to a list will not get a listing; placement is editorial and commission does not change it. We keep enquiry emails only as long as needed to deal with them, and we do not pass your details to operators.
If you are not sure whether your question is one for us or one for the casino's support desk, send it anyway. Redirecting you takes us a minute and saves you a week.
Page reviewed by Geoffrey Hartington, 23 September 2026.